Terms of Service

These Terms of Service ("Terms") are an agreement between you (the shop, firm or person using the software) and 24KaratSolutions ("we", "us"), Bhopal, Madhya Pradesh, India. They cover the 24KaratSolutions Windows desktop application, the "24K" Android app, this website and any related support we provide (together, the "Software").

By installing the Software, signing in, starting a free trial or paying for a subscription, you confirm that you have read and accepted these Terms. If you do not agree, do not use the Software.

If you accept these Terms on behalf of a shop or company, you confirm you are authorised to bind that business.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Software for the internal business of the shop registered on your account, for as long as your trial or subscription is active. We license the Software — we do not sell it to you.

You may not

• resell, rent, sublicense, host or offer the Software as a service to other businesses;
• share your licence, account or offline licence token with a business other than the one registered on the account;
• reverse-engineer, decompile, tamper with or bypass the licence check, the subscription expiry or any security control;
• remove or alter our branding, copyright notices or invoice footers where legally required;
• use the Software to store or process data unlawfully, or in a way that breaks Indian law.

You may install the Software on more than one computer or phone belonging to the same registered shop. Sustained use that clearly belongs to a different business is a breach of these Terms.

Creating an account requires signing in with Google. You must give accurate shop details (business name, address, GSTIN where applicable) and keep them up to date.

The Software also uses local credentials — an owner password and staff PINs — that live only on your computer. You are responsible for keeping the Google account, owner password and staff PINs confidential, for the actions of every sub-user you create, and for the permissions you grant them.

Tell us immediately at support@24ksolutions.in if you believe your account has been misused.

New shops get a 15-day free trial with full functionality. One trial per business. The trial starts when you complete onboarding, and no payment details are needed to begin it.

When the trial ends the Software locks until you buy a plan. Your data is not deleted — it stays in the local database on your computer and becomes usable again the moment a subscription is active.

Subscriptions are sold as fixed-term plans (1 month, 3 months, 6 months or 1 year). Prices are shown in Indian Rupees on our pricing page and inside the app, and are inclusive of applicable taxes unless stated otherwise.

Subscriptions do not auto-debit. You renew by making a fresh payment before the end date. We show renewal reminders inside the app in the final days of your term.

When a subscription expires, the Software locks. There is no grace period. Renewing restores access immediately — your data is untouched throughout.

We may change prices or plan structures at any time. A change never affects a term you have already paid for; it applies from your next renewal.

Coupons and referral credits are subject to their own stated conditions, cannot be exchanged for cash, and may be withdrawn or reversed if obtained through misuse.

Payments are processed by Razorpay. Card, UPI and net-banking details are handled entirely by Razorpay and its banking partners — we never see or store them.

Every payment is verified on our servers before the subscription is activated. If a payment is debited but the subscription does not activate within a reasonable time, contact us with the payment reference and we will resolve or refund it.

You are responsible for any bank, card or currency-conversion charges levied by your own bank.

You can evaluate the full product free for 15 days before paying, so subscription fees are generally non-refundable once a plan is activated.

We will refund you where

• you were charged twice for the same subscription period;
• money was debited but no subscription was activated on your account;
• a defect in the Software that we cannot fix makes it substantially unusable for your shop, and you report it within 7 days of purchase.

Approved refunds are made to the original payment method, normally within 5–7 working days of approval, after which your bank's own timelines apply. Partial or pro-rata refunds are not given for unused time when you stop using the Software, and we do not refund for issues caused by your hardware, operating system, internet connection or data loss on your own device.

To request a refund, write to support@24ksolutions.in from the email address on the account with the payment reference and the reason.

You may stop using the Software at any time; cancelling simply means not renewing. Export or back up your data before your term ends.

The Software is offline-first. Your billing, inventory, girvi, ledger and customer records are stored in a database file on your own computer or phone — not on our servers. You own that data.

Because we do not hold a copy, we cannot restore your records if your device is lost, stolen, damaged, formatted or infected. Taking regular backups (the app includes a backup tool) and storing them somewhere safe is your responsibility.

If you use an optional online or LAN sync feature, only the data that feature is designed to transmit leaves your device. See the Privacy Policy for details.

You agree not to use the Software to:

• create false, back-dated or duplicate invoices to mislead a tax authority or any other person;
• send messages to customers in breach of TRAI, DPDP or WhatsApp Business rules;
• store data you have no lawful right to hold;
• attempt to gain unauthorised access to our systems, or to disrupt them.

The Software helps you record transactions and produce documents. Correctness of what you enter, your GST filings, hallmarking and BIS compliance, and every other statutory obligation of your shop remain entirely yours. The Software is not a substitute for advice from a chartered accountant or lawyer.

Support is included with an active subscription and is available Mon–Sat, 10am–7pm IST by phone, WhatsApp and email. We aim to respond within one working day.

We release updates, fixes and new features from time to time. Some updates may change or remove features. Installing updates is recommended; running an outdated version may cause errors we cannot support.

Custom development, on-site visits, data migration from other software and staff training beyond normal onboarding may be chargeable and quoted separately.

The Software depends on services we do not control — Google Firebase (sign-in and licensing), Razorpay (payments), metal-rate feeds, WhatsApp Business messaging and app stores. Interruptions, changes or pricing decisions in those services can affect features, and we are not liable for them.

Live gold and silver rates shown in the app come from third-party feeds and are indicative only. Always confirm rates before billing.

The Software, its source code, design, documentation, name and logo are owned by 24KaratSolutions and protected by Indian and international copyright law. These Terms give you no ownership rights in them.

Feedback and suggestions you send us may be used to improve the product without any obligation or payment to you.

To the maximum extent permitted by law, the Software is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or that it will meet every requirement of your business, and we disclaim all implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, loss of profit, loss of goodwill, or loss or corruption of data however caused.

Our total liability arising out of or in connection with the Software, on any basis, is limited to the subscription fees you actually paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud.

We may suspend or terminate your licence if you breach these Terms, if payment is reversed or charged back, or if we are required to do so by law. Where practical we will give notice and a chance to fix the problem first.

On termination your right to use the Software ends and the app locks. Your local data file remains on your device and you may keep or delete it as you wish.

We may update these Terms as the product and the law change. The current version always lives at this page with its effective date. Material changes will be notified in the app or by email. Continuing to use the Software after a change means you accept the updated Terms.

These Terms are governed by the laws of India. The courts at Bhopal, Madhya Pradesh have exclusive jurisdiction over any dispute, subject to any right you have as a consumer to approach a consumer forum where you live.

Before starting any formal proceedings, please contact us — most issues are resolved in a single phone call.

24KaratSolutions, Bhopal, Madhya Pradesh, India Email: support@24ksolutions.in Phone / WhatsApp: +91 6267211557 Support hours: Mon–Sat, 10am–7pm IST